FAQ

Q: How long does it take to process my order?

  • A: Orders are usually processed within 1–3 business days after payment is confirmed. During busy periods, processing may take a little longer.

Q: How long does shipping take?

  • A: Shipping typically takes 5–15 business days depending on your location. Delivery times may vary due to factors like customs or carrier delays.

Q: Will I get a tracking number?

  • A: Yes, once your order is shipped, you will receive a tracking number via email so you can monitor your delivery.

Q: What payment methods do you accept?

  • A: We accept secure payments through major credit/debit cards and other payment options available at checkout.

Q: Can I return my order?

  • A: Yes, we accept returns within 14 days of delivery. Items must be unused, in original condition, and in original packaging.

Q: How do I request a return?

  • A: Simply contact us with your order details, and our team will guide you through the return process step by step.

Q: When will I get my refund?

  • A: Refunds are processed after we receive and inspect the returned item. It may take a few business days for the amount to appear in your account.

Q: What if I receive a damaged or wrong item?

  • A: If you receive a damaged or incorrect item, please contact us as soon as possible with photos, and we will resolve the issue quickly.

Q: Can I cancel or change my order?

  • A: Orders can only be canceled or modified within a short time after being placed. Please contact us immediately if you need to make changes.

Q: How can I contact you?

  • A: You can reach us through our contact page or by email, and we will respond as soon as possible.